Tawk App – Privacy Policy

Last updated: November 17, 2025

1. Introduction

Tawk App (“Tawk”, “we”, “us” or “our”) provides a unified inbox application that allows you to connect, manage and respond to messages from multiple social media and messaging platforms (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

  • Download, install or use the Tawk App;
  • Connect social media, messaging or other third-party accounts to Tawk; and
  • Interact with us in any other way related to the Services.

By using Tawk App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Scope & Definitions

For purposes of this Privacy Policy:

  • “Personal Data” means any information relating to an identified or identifiable natural person.
  • “Processing” means any operation performed on Personal Data, such as collection, use, storage, or disclosure.
  • “Social Platforms” means third-party platforms you connect to Tawk, such as Facebook, Instagram, X (Twitter), WhatsApp, TikTok, etc.
  • “You” or “User” means any individual or entity that uses Tawk App.

3. Information We Collect

3.1 Information You Provide to Us

  • Account Registration Data: When you create a Tawk account, we may collect your name, email address, password (stored in hashed form), profile picture, and basic account settings.
  • Contact & Support Information: If you contact us for support, we may collect your name, email address, message content, and any attachments you choose to provide.
  • Business or Team Information: If you use Tawk for business purposes, we may collect information about your company or team (e.g., business name, role, team members).

3.2 Information from Connected Social Platforms

When you connect a Social Platform to Tawk, we access and process information from that platform in accordance with the permissions you grant and the platform’s API rules. This may include:

  • Messages, conversations, direct messages (DMs), comments and replies;
  • Page or profile information (e.g., page name, profile name, profile picture);
  • Message metadata (timestamps, sender and recipient identifiers, delivery/read status);
  • Media content such as images, videos, audio messages or file attachments;
  • Follower or contact lists, if required by the functionality you enable.

Note: We do not have control over the content you receive or send via Social Platforms. Those communications are subject to the privacy policies and terms of the relevant platforms.

3.3 Automatically Collected Information

When you use Tawk App, we may automatically collect:

  • Device Information: Device type, operating system, app version, unique device identifiers.
  • Log Data: IP address, access times, pages or screens viewed, app features used, crash logs, diagnostic data.
  • Usage Analytics: Clicks, navigation patterns, how often you use certain features, and session duration.

3.4 Cookies and Similar Technologies

If you use a web-based version of Tawk or our website, we may use cookies, local storage, and similar technologies to:

  • Keep you logged in;
  • Remember your preferences;
  • Measure performance and usage analytics;
  • Improve security and prevent fraud.

4. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide, operate, and maintain the unified inbox and related features (e.g., syncing conversations, sending messages, displaying notifications).
  • Account Management: To create and manage your account, authenticate your login, and maintain your connected Social Platforms.
  • Improvement & Development: To monitor usage, troubleshoot issues, perform analytics, and develop new features and enhancements.
  • Communication: To send you service-related emails or in-app messages such as updates, security alerts, and support responses.
  • Security & Fraud Prevention: To protect Tawk, our users, and third parties from misuse, abuse, unauthorized access, and other harmful activities.
  • Legal Compliance: To comply with legal obligations, respond to lawful requests, and enforce our Terms of Service.

5. Legal Bases for Processing (for EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we rely on one or more of the following legal bases:

  • Contract: Processing is necessary to provide the Services you have requested.
  • Consent: For certain optional processing (e.g., connecting specific Social Platforms, certain analytics), we rely on your consent.
  • Legitimate Interests: We may process data for our legitimate interests such as improving services, securing our systems, and preventing misuse, provided these interests are not overridden by your rights and freedoms.
  • Legal Obligation: Processing required to comply with laws and regulations.

6. How We Share Your Information

We do not sell your Personal Data. We may share your information with:

  • Social Platforms: To send messages, post replies, and perform actions on your behalf that you initiate through Tawk. This is done via official APIs and in line with your permissions.
  • Service Providers: Trusted third-party vendors that provide hosting, data storage, analytics, error monitoring, customer support tools, and security services.
  • Business Transfers: In connection with any merger, acquisition, restructuring, or sale of assets. In such cases, we will take reasonable steps to ensure your data remains protected.
  • Legal & Compliance: When required by law or in response to valid legal requests, or to protect our rights, property, users, or the public.

7. International Data Transfers

Depending on your location, your information may be transferred to and processed in countries that may have data protection laws different from those in your jurisdiction. Where required, we use appropriate safeguards (such as contractual clauses, encryption, and access controls) to protect your data.

8. Data Retention

We retain your Personal Data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary depending on the type of data and purpose of processing.

If you disconnect a Social Platform or delete your Tawk account, we will generally stop retrieving new data from that platform and will delete or anonymize associated data within a reasonable time, unless we are required by law to retain it.

9. Data Security

We implement technical and organizational measures to protect your Personal Data, including encryption in transit (HTTPS), secure storage, access controls, logging, and regular reviews of our systems and practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the Personal Data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your Personal Data, subject to legal obligations.
  • Restriction: Request that we limit certain processing activities.
  • Data Portability: Request your data in a structured, commonly used, machine-readable format.
  • Objection: Object to processing based on legitimate interests, where applicable.
  • Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise these rights, please contact us at support@tawkapp.com. We may need to verify your identity before responding to your request.

11. Children’s Privacy

Tawk App is not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect Personal Data from such children. If we learn that we have collected data from a child under the relevant minimum age, we will take steps to delete it as soon as possible.

12. Third-Party Websites and Services

Our Services may contain links to or enable interactions with third-party websites, apps, and services that are not controlled by us. Their privacy practices are governed by their own policies, and we are not responsible for their content or data practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last updated” date at the top and, where appropriate, provide additional notice (such as in-app notifications).

Your continued use of Tawk App after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, you can contact us at:

Email: support@tawkapp.com
Subject Line: “Privacy Request – Tawk App”